Introduction
Sytnaya Klyukva ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sytnaya-klyukva.com, enroll in our photography courses, or interact with our services.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, mailing address
- Course Information: Photography experience level, course preferences, enrollment details
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Communication Records: Messages, inquiries, and correspondence with our team
- Technical Information: IP address, browser type, device information, and website usage data
Automatically Collected Information
When you visit our website, we automatically collect certain information through:
- Cookies: Small files stored on your device to improve website functionality
- Log Files: Server logs that record website visits and interactions
- Analytics Tools: Google Analytics and similar services to understand website usage patterns
How We Use Your Information
We use your personal information for the following purposes:
Course Administration
- Processing course enrollments and payments
- Providing course materials and instruction
- Communicating about course schedules and updates
- Issuing certificates upon course completion
Communication
- Responding to inquiries and providing customer support
- Sending newsletters and photography tips (with your consent)
- Notifying you about new courses and special offers
- Conducting surveys to improve our services
Website Improvement
- Analyzing website usage to improve user experience
- Troubleshooting technical issues
- Ensuring website security and preventing fraud
- Customizing content based on user preferences
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our website and providing our services:
- Payment Processors: Secure processing of course fees and payments
- Email Services: Sending newsletters and course communications
- Analytics Providers: Understanding website usage and performance
- Cloud Storage: Secure storage of course materials and student records
Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government investigations
- Protection of our rights and property
- Emergency situations involving safety concerns
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Technical Safeguards
- SSL encryption for data transmission
- Secure servers with restricted access
- Regular security updates and monitoring
- Secure payment processing through PCI-compliant providers
Administrative Safeguards
- Limited access to personal information on a need-to-know basis
- Employee training on privacy and security practices
- Regular privacy policy reviews and updates
- Incident response procedures for data breaches
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Access and Portability
- Request access to your personal information
- Obtain a copy of your data in a portable format
- Review how your information is being used
Correction and Updates
- Correct inaccurate or incomplete information
- Update your contact preferences
- Modify your course enrollment details
Deletion and Restriction
- Request deletion of your personal information (subject to legal retention requirements)
- Restrict certain uses of your information
- Withdraw consent for optional data processing
Communication Preferences
- Unsubscribe from marketing emails
- Opt out of non-essential communications
- Adjust cookie preferences
Cookie Policy
Our website uses cookies to enhance your browsing experience. You can manage your cookie preferences through our cookie consent banner or your browser settings.
Types of Cookies We Use
- Essential Cookies: Required for website functionality and cannot be disabled
- Analytics Cookies: Help us understand how visitors use our website
- Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness
- Preference Cookies: Remember your settings and customize your experience
Third-Party Links
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Student Records: Maintained for 7 years after course completion for certification purposes
- Payment Information: Retained according to financial record-keeping requirements
- Marketing Communications: Until you unsubscribe or request deletion
- Website Analytics: Anonymized data may be retained indefinitely for statistical purposes
International Data Transfers
As a Canadian company, we primarily store and process data within Canada. If we transfer data to other countries, we ensure appropriate safeguards are in place to protect your information according to Canadian privacy standards.
Children's Privacy
Our services are designed for adults aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.
Privacy Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:
- Post the updated policy on our website
- Update the "Last Updated" date
- Notify you of significant changes via email or website notice
- Obtain consent for material changes that affect your rights
Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Governing Law
This Privacy Policy is governed by the laws of Ontario, Canada, and applicable federal privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA).